Refund policy

Returns & Refunds

Every Loam & Ivy piece is printed and made to order just for you. Because of this, we're unable to accept returns or offer refunds for change of mind once an order has been produced correctly.

Damaged, defective, or incorrect orders

If your order arrives damaged, has a printing or manufacturing defect, or you received the wrong item, we'll make it right with a free replacement or a full refund. Contact us at briangladu@gmail.com within 14 days of delivery with your order number and clear photos of the product and packaging.

Wallpaper care on arrival

Please remove wallpaper from its protective tube the day it arrives — leaving it rolled in the tube can cause warping we're unable to cover. If your wallpaper is damaged or begins peeling after installation under normal use, contact us within 30 days of delivery.

Lost orders

If your tracking hasn't updated in over 20 days (30 days for economy shipping), reach out and we'll send a free replacement or issue a refund. Lost-order claims must be made within 2 months of the ship date.

What we can't cover

Slight color variations between screen and print, and metallic tones (gold, silver, bronze), which can't be reproduced exactly in printing.